Your delivery time has two parts: preparing your order, then the carrier’s journey to you.
Before your parcel leaves
Most items ship within 5–8 working days. Some items need 8–15 working days. Pieces with detailed hand finishing, such as hand-painted resin artisan keycaps, titanium keycaps and some full themed sets, usually need 20–30 working days or longer.
Every product page shows a Shipping Date, so you can see how long an item needs before you order. If you need your order by a particular date, contact us first and we’ll let you know what’s realistic.
A tracking number may appear before the carrier has collected your parcel, so “completed” or “label created” doesn’t always mean it’s on its way yet.
What your tracking status means
| Status | What it tells you |
|---|---|
| Order confirmed / preparing | We’re preparing your items. Delivery time starts once the carrier collects the parcel. |
| Label created / information received | The shipping label is ready, but the carrier may not have the parcel yet. |
| Collected / received at origin facility | The carrier has your parcel, and the delivery estimate starts here. |
| In transit / customs / local delivery | Your parcel is on its way. Updates may pause between handovers. |
Delivery after the first physical scan
Recent tracked deliveries to the contiguous United States and Washington, D.C., Canada, the United Kingdom, Australia and Germany have typically taken around 6–16 calendar days after the carrier’s first physical scan. This estimate excludes order preparation and is not a guaranteed arrival date.
Other destinations, remote areas and special-address services may take longer. Weather, customs and local delivery conditions can also affect timing.
Shipping costs
Shipping is charged separately and depends on destination, items and shipping weight. For qualifying lightweight orders to the destinations above, example charges are $7.80 for single keycaps and $14.50 for keycap sets. These are examples within the relevant weight bands, not flat prices for all orders. Enter your delivery address at checkout to see the exact charge before placing your order.
When to contact us
If the Shipping Date on the product page has passed and your order still hasn’t shipped, or your parcel is taking longer than the estimate above, email care@kawaiikeycaps.com with your order number and the latest tracking status. We’ll check it and let you know the next step.
A screenshot helps. Do not email payment card details.
Customs and taxes
Customs checks can add time. Review the tax and shipping amounts shown at checkout. If you are unsure whether your destination may involve additional import charges, contact us before placing your order; do not assume every destination is duty-free.
Need help before ordering?
Use our contact page for delivery questions. For a damaged, incorrect or unwanted item, see our return policy.